Frequently Asked Questions (FAQ)
1. Are you accepting online orders?
At the moment, we are doing local meet-ups. We offer flat rate shipping for all orders. The shipping cost will be between $8 and $10, depending on your location.
2. Can I return or exchange an item?
Unfortunately, all sales are final. We do not accept returns, exchanges, or refunds on any items. Please be sure to double-check your order before confirming.
3. What happens if I receive a damaged or incorrect item?
If your order arrives damaged or contains an incorrect item, please contact us within 5 days of receiving it. We’ll work with you to resolve the issue promptly.
4. Do you offer custom products?
Yes! We offer custom shirts, stickers, and more. Feel free to reach out to us for more information or to place a custom order!
5. Do you have a physical store?
Currently, we are an online-only store, but you can meet us in person at our pop-up events. We regularly update our website and Instagram with event dates and locations.
6. How can I get in touch with you?
You can contact us by clicking the "Contact" link on our website. We’re happy to answer any questions or address concerns you may have!
7. Do you ship internationally?
At this time, we are focusing on local meet-ups and do not offer international shipping. Stay updated for potential future expansions!
8. How do I know when the next pop-up event is?
We post all event details, including dates and locations, on our website and Instagram. Be sure to follow us to never miss an event!
9. What forms of payment do you accept?
We accept various forms of payment, including credit cards and other popular payment methods. Please check our checkout page for available options.
10. Can I request a specific anime product?
If there’s a particular item or anime merchandise you’re looking for, feel free to contact us. While we can’t guarantee availability, we always do our best to accommodate special requests!
Still have a question?
Feel free to reach out to us directly through our contact page, and we’ll get back to you as soon as possible!
1. Are you accepting online orders?
At the moment, we are doing local meet-ups. We offer flat rate shipping for all orders. The shipping cost will be between $8 and $10, depending on your location.
2. Can I return or exchange an item?
Unfortunately, all sales are final. We do not accept returns, exchanges, or refunds on any items. Please be sure to double-check your order before confirming.
3. What happens if I receive a damaged or incorrect item?
If your order arrives damaged or contains an incorrect item, please contact us within 5 days of receiving it. We’ll work with you to resolve the issue promptly.
4. Do you offer custom products?
Yes! We offer custom shirts, stickers, and more. Feel free to reach out to us for more information or to place a custom order!
5. Do you have a physical store?
Currently, we are an online-only store, but you can meet us in person at our pop-up events. We regularly update our website and Instagram with event dates and locations.
6. How can I get in touch with you?
You can contact us by clicking the "Contact" link on our website. We’re happy to answer any questions or address concerns you may have!
7. Do you ship internationally?
At this time, we are focusing on local meet-ups and do not offer international shipping. Stay updated for potential future expansions!
8. How do I know when the next pop-up event is?
We post all event details, including dates and locations, on our website and Instagram. Be sure to follow us to never miss an event!
9. What forms of payment do you accept?
We accept various forms of payment, including credit cards and other popular payment methods. Please check our checkout page for available options.
10. Can I request a specific anime product?
If there’s a particular item or anime merchandise you’re looking for, feel free to contact us. While we can’t guarantee availability, we always do our best to accommodate special requests!
Still have a question?
Feel free to reach out to us directly through our contact page, and we’ll get back to you as soon as possible!